Refund and Exchanges
Returns (Within 30 Days)
– Return within 30 days of purchase — no refunds/exchanges after
– Condition: Unused, original packaging, no damage
– Non-Returnable:
– Perishable goods
– Intimate/sanitary items
– Opened media (CDs, books, etc.)
– Custom/customized products
Refunds
– Approved refunds → original payment method
– Processing time: 5-10 business days (depends on bank)
– Sale items: Final sale (no refunds)
Exchanges (Defective/Damaged Only)
- Email product photos to [support@mira-online.com](mailto:support@mira-online.com)
- Ship to:Tide Collection Limited
17 Irving Pl
New York, NY 10003
Shipping
– Customer pays return shipping
– Refund amount excludes original shipping costs
– For items >$75:
– Recommended: Tracked shipping + insurance
– Not responsible for lost/uninsured returns
Gifts
– If marked as gift: Refund as store credit
– Otherwise: Refund to original payment method
Policy Updates
– Check latest version at [mira-online.com/returns-policy]
– Changes effective immediately upon posting
Need help? Contact [support@mira-online.com]
Business hours: Mon-Fri 9AM-5PM EST